raccoon

General questions

Q How challenging are the games? add_circle_outline

Our games are designed for average group reservations of 5-8 people with a success rate 70%. Our goal is to let players to experience the adventure from the beginning to the end. 

Q How long does each gaming experience last? add_circle_outline

All our Games last full 1 hour. However, it could be less for you or your team if you arrive late for your reservation. Please read our Policy FAQ "Reservation arrival time" for details.

Q Do the players actually get locked in a room? add_circle_outline

It is illegal to completely lock people in a room. Our Games are mission-based and do not require players finding a key from the main door to get out. I know, I know... One may ask, why is it called an "Escape Room" then?  However, we believe that the time of chaotic searching of random keys and struggling with padlocks needs to be gone. It is the time for new Games of a higher level that are scenario-based with trully immersive sets, themed environment and, most important, a logic that leads you throughout the Story-line and puzzles.  And yes, it is also done for the safety purposes of our visitors. 

Q How spacious are the rooms? Claustrophobic concern. add_circle_outline

We have spacious Gaming rooms that would comfortably fit the declared max amount of people in a booking system. 

Q What if I did not escape in time? add_circle_outline

Ones the time is over, the Game is over, sorry. But... the good news is that If we do not have a reservation after your time-slot, we will let you play longer! That is another reason to come play on weekdays instead of weekends that are typically fully booked. 

Q Is it dark in the Rooms or does it get scary? add_circle_outline

None of our Games are scary or horror-themed. They are all family-friendly but don't think they are boring. The Games were designed to entertain all, from teenagers to elderly groups. They were made to bring you joy and excitement! Some puzzles may make you jump but rather from being suprised than spooked.  

It is also not dark in the Rooms. We understand that not everybody has the perfect vision and it might be hard to interact with game objects in a dark environment, thus we made sure to provide necessary lighting throughout the gaming experience. Nevertheless, lighting is a crucial part of immersiveness and it plays an important role when it comed to visual effects, so we do manipulate with lighting during some parts of the Game. If you have a serious concern about been in the dark, please address it to the Game Master in advance, so we can assist you at this matter. 

 

Q Anything special to have with me or wear? add_circle_outline

Absolutely not! The participants are not required to be dressed a certain way or bring anything with them.  You will not need to be crawling on the floor or climbing to the ceiling, unless you really want to, in order to successfully complete the Game.

Oh, but dressing up is always welcome! Did you know that we do a photo session after each Game? Yes, it is done right in the themed gaming environment with props and sets! The Game Master will assist the players by becoming a photographer. 
However, players are not allowed to take pictures on their cameras or phones, or do any  video recording of the Gaming Rooms. 

Q What are the general rules? add_circle_outline

Escape Room games are fun interactive live-games created to entertain and provide unique experience where players find themselves as characters of some adventures movie. Here is a typical procedure you need to follow when you decide to try it out: 

Step 1 

You start with deciding which Game appeals to you most. Read the Story-lines for all available Games and browse through pictures and videos provided on our "Book now" page. 

Step 2 

Ones you made up your mind, see if you can gather a group to come with you. It is always best to come with your our team, rather than joining a group of strangers.  In addition to that, private reservations (it is when you book entire room just for your team) are discounted. 

Step 3 

Alright, lets assume you got your team in. Now you make a reservation online by visiting "Book now" page on our website. Our booking system allows you to book a month in advance. If you are planning ahead than one month, please call us at +1(571)-598-5908 and our team will take care of that. If you have a special event, you could also reserve our Party Room. Learn more about Party Room packages here: http://dev.escaperoomcyberraccoon.com/privateparty 
By following the steps of booking, you will successfuly comple the reservation. Double ckeck the details before placing your order. If you book entire Room for your team, it is required to purchase all tickets at ones. A confirmation email with details should be received within 1 min. That email will have a URL link for out Liability Waiver that you need to share with all participants (or click this link http://web.cyberwaiver.com/59/cyber-raccoon). 

Step 4

Plan your trip by familiarising with our website "Directions" page that has parking instructions, pictures, and other useful information. Don't forget about our photo session after the Game, so dressin up is welcome. If you are in charge of a group event, it is the time to show your team bulding skills and share all the above information with all participants that you are planning to bring with you. 

And last but not least 

Come for your reservation at least 15 minutes in advance. 

Related to policies

Q Reservation arrival time add_circle_outline

The nature of the business and booking system associated with it does not allow us to provide any additional time to your gaming experience. It is very important that you come at least 15 min before the adventure so we can start the game on time. That 15 minutes will be spend for preparation, such as coat check and lockers, restrooms, filling up waiver forms (in case if you did`t do it in advance), brief introduction by the Game Master, additional payments (if needed), pre-game videos related to Story line, dress up, photobooth photograps (if desired), and so on. 

If you booked an entire Room and your team arrives late, unfortunately we will not be able to provide any extra time, thus that time will be deducted from your reservation. 

If you purchased single tickets to play with a mixed group of other people in a Room, you will just join the team. We will not wait for all players who booked the adventure, the Game will start exactly at  reserved time. 

In some rare situations, the reservation could start late due to our fault. We strive to make sure it does not happen. That could only happen in situations when previous team delays the game and so Room reset time extends, or we experience technical difficulties. In such situations we do our best to provide you with most comfortable waiting time by offereng complimentary beverages and our Party Room, if its not booked for a private event. 

Q Can I cancel or change my reservation? add_circle_outline

All sales are final and No refund will be issued in a case of cancellation. 

You have the right to reschedule your reservation at least 24 hours before your booking. You may only reschedule a game one time.

Q Playing not sober add_circle_outline

It is absolutely Not allowed to play under the influence of alcohol or drugs. We reserve a sole exclusive right to cancel your reservation without any refund or rescheduling options, if you come not sober. No exceptions allowed! 


In a case of a  Private Event, when groups are allowed to bring beverages, drinking is only allowed after the Game and Not before the Game. This is avery strict policy that we always abide so please take it into consideration. 

Q Can I bring extra people with me? add_circle_outline

Mixed group reservations are limited by the maximum number of participants declared on our Booking page. Therefore, no additional players can be added to such Games. 

Private Game reservations (it is when you book entire Room) allow you to bring extra players for additional charge and the number of players can be decided at your personal discretion. Please bring up this question to our staff in advance, they will provide recomendations. 

Q Any age limits for kids? add_circle_outline

We are family friendly! All ages can participate in a mixed groups of kids and adults.  

Parties of just kids have a minimum 15 years old age limit. All participants must be 15 years and older. Minors must be accompanied by an adult during the game.

Infants are allowed with private reservations only. Please take into consideration the risks for newborns.  Escape Room facility is a  crowded indoor area with germs, loud music and noise. Please take all necessary precautionary measures in advance. We do have a baby changing station in one of the restrooms and allow strollers in the Gaming Rooms. However, we currently do not provide high chairs or booster seats.